Alert Management
Stay ahead of potential issues, detect anomalies in real-time and streamline incident response with customizable alert rules, multi-channel notificationsand intelligent escalation policies.
Empower Your Response,
Resolve with Precision
Efficiently manage incidents with centralized tracking, collaborative workflows,
and prioritized resolution, ensuring swift recovery and minimal impact on operations
On Call Management
Manage on-call rotations and schedules for your teams including defining recurring schedules, specifying on-call shifts and assigning team members to each rotation.
Keep IT Services Running Smoothly
Streamline incident resolution with centralized tracking, collaborative workflows and prioritization aligned with organizational goals, ensuring swift restoration of IT services and minimal disruptions.
Resolve issues faster than ever.
Leverage a library of runbooks to streamline your troubleshooting processes, helping you resolve issues faster and more effectively.
High CPU Utilisation for IoWait(%) PERFORMANCE
Monitoring system has reported HIGH CPU Utilisation of io(%) on the server or group of servers. This playbook will help identify the underlying cause of increased io and suggest remedial actions which should be taken to address the problem
Low space on Server(%) PERFORMANCE
MMonitoring system has reported low space availability(%) on the server or group of servers. This playbook will help identify the underlying what is consuming the space and suggest remedial actions which should be taken to address the problem
Unexpected Reboot of Server PERFORMANCE
Monitoring system has reported unexpected reboot of server. The playbook will help identify the reason for this unexpected reboot and will suggest remedial actions which should be taken to address the problem
High Application CPU Utilisation(%) PERFORMANCE
Monitoring system has reported HIGH CPU Utilisation by an application process (%) on the server or group of servers. This playbook will help identify the underlying cause of increased CPU utilisation by the process and suggest remedial actions which should be
CDN Performance Degradation PERFORMANCE
Monitoring system has reported Sudden increase in errors or increase in website latency on the website which is currently hosted on the CDN. This playbook will help identify the underlying cause of increased latency and suggest remedial actions
Increased HTTP Error Rate AVAILABILITY
Monitoring system has reported Sudden increase in errors or increase in website latency on the website which is currently hosted on the CDN. This playbook will help identify the underlying cause of increased latency and suggest remedial actions
BGP Session Lost AVAILABILITY
Monitoring system has reported inability to establish a BGP session with configured peer. This playbook will help identify the reason for such behaviour and suggest remedial actions that should be taken.
CNC Connection Detected SECURITY
A command and control(C&C) connection has been detected and blocked by the IPS Engine. This playbook will help identify the asset and the user using that asset on which such problematic behavior has been identified.
Possible Malware Detected SECURITY
An unknown executable file has been detected as a possible malware file by the EDR & has been blocked. This playbook will help validate whether it matches the signature of a known malware and helps with threat hunting across the organization for the file matching hash.
Advanced Threat Detected SECURITY
Advanced threat attempt have been detected by the the Global proxy. This playbook will help collect meta data details such as asset details, user details, asset configuration, user browsing behavior to enable quicker analysis of the reported threat.