How Magicbricks.com reduced
downtime with SPOG ?
Background
Magickbricks.com, India's leading real estate platform, facilitates property transactions and provides valuable real estate information to buyers and sellers. With over 1600 employees spread across 5 regions in India, Subodh Kumar, the Chief Technology Officer, oversees the management of technology infrastructure, including applications, cloud platforms, security and supporting systems.
The technology stack comprise of over 30 partners including private and public cloud providers, Content delivery network, monitoring tools, automation platform and more.
Challenges
Diagnosing issues swiftly amidst a flood of alerts from diverse systems posed a significant challenge for Magicbricks. The company grappled with up to two thousand incident alerts daily and experienced a surge of hundreds of alerts per minute during critical incidents. Sorting through this barrage of alerts to pinpoint and resolve problems in a timely manner was a daunting task. Moreover, incidents often resolved spontaneously, leaving minimal data for post-incident analysis.
“ The platform has helped us diagnose problems faster by automatically collecting diagnostic data and correlating them way before an engineer has a chance to attend to the incident “
Subodh Kumar, Chief Technology Officer, Magicbricks
Solution
Magicbricks implemented a Single pane of Glass (SPOG) platform to streamline incident management. This platform facilitated collaboration, scheduling, escalations, automatic remediation and executive insights across the enterprise. With SPOG, users could acknowledge alerts, collaborate with team membersand share updates promptly. Subodh Kumar remarked, "The platform has enabled us to improve our mean time to response for all major incidents to under 2 minutes while reducing downtime by over 70%."
The Comprehensive Configuration Management Database (CMDB) and service relationships built by native integration across private/public clouds and various Software-as-a-Service (SaaS) platforms enabled Magicbricks to navigate the impact of issues swiftly despite the complexity of their technology stack.
"Auto remediation playbooks have helped improve our productivity and reduce downtime by over 70%”
Subodh Kumar emphasized the importance of actionable insights provided by the platform, particularly in monitoring on-call team health and identifying recurring incidents. "Maintaining strict vigilance over the on-call team is crucial to ensure operational continuity. The platform helps us swiftly identify areas for improvement, saving crucial hours of productive time," he stated.
By leveraging the SPOG platform, Magicbricks revolutionized its incident management process, achieving remarkable improvements in response time, downtime reduction and operational efficiency. With a unified approach to incident management and actionable insights at their fingertips, Magicbricks is better equipped to address challenges swiftly and ensure seamless operations in their dynamic environment