Connect IT Operations
to Business Impact
Disconnected Systems
Hide Service Impact
Build a Service-Aware
Operational View
Unified Operational View
See assets, services, issues, owners, and dependencies together.
Service Dependencies
Understand how infrastructure supports applications and business services.
Business Impact
Identify which critical services are affected by each issue or change
Ownership Resolution
Connect assets and services to responsible owners and support groups.
Change Risk
Assess dependencies and potential disruption before execution.
Service State Validation
Confirm affected services return to the required operational state.
Make IT Operations
Faster and Safer
Connect the Systems
Behind IT Operations
and make safer operational decisions.
Frequently
Asked Questions
How does SPOG support IT operations management?
SPOG connects data from CMDB, ITSM, cloud, infrastructure, identity, security, patching, and governance systems. It relates operational issues to affected services, owners, dependencies, risks, and workflows.
How does SPOG improve CMDB and ITSM context?
SPOG enriches existing CMDB and ITSM records with information from other enterprise systems. This provides teams with a more complete view of assets, services, findings, ownership, dependencies, and business impact.
How does SPOG connect infrastructure to business services?
SPOG relates infrastructure, assets, applications, identities, and dependencies to the business services they support. This helps teams understand the operational and business impact of incidents, vulnerabilities, and proposed changes.
How does SPOG prioritize IT operations work?
SPOG combines issue severity with affected services, business criticality, dependencies, ownership, and risk context. This helps IT teams focus on operational work with the greatest potential impact.
How does SPOG help teams assess IT change impact?
SPOG connects proposed changes with affected assets, dependencies, applications, and business services. This helps teams understand potential disruption and make more informed change decisions.
How does SPOG determine ownership?
SPOG relates assets and findings to applications, business services, service owners, support groups, and existing ownership records to identify the team responsible for action.
How can SPOG reduce incident resolution time?
SPOG provides teams with relevant service, ownership, dependency, and risk context from the start. This reduces manual investigation and helps work reach the appropriate team with fewer handoffs.
How does SPOG verify service restoration?
After operational work is completed, SPOG refreshes relevant evidence and reassesses affected assets and services to confirm that the required service state has been restored.
Can SPOG support IT asset management and operational risk?
Yes. SPOG connects asset records with service relationships, ownership, security findings, controls, and operational workflows. This helps teams understand how asset conditions contribute to service and enterprise risk.
Does SPOG replace existing CMDB or ITSM platforms?
No. SPOG works with existing CMDB and ITSM platforms, connecting their records with evidence from other enterprise systems through a shared knowledge layer.